Proactive Monitoring can prevent 80% of all outages.
We have found over the years that proactive network monitoring can reduced unplanned outages by over 80 percent. We use the N-able monitoring platform that allows us to monitor disk space, services, Exchange data base sizes, event logs and host of other key indicators. In the event a non critical event is detected your support team is notified by email. If a critical event is detected your support team is paged and an escalation process is started to ensure your issue is addressed quickly. We have three monitoring offerings based on your needs and budget:

Alert Care where we monitor your servers and respond to issues on a time and material basis

Daily Care where we monitor your servers including daily backups

Complete Care where we monitor your servers including daily backups and apply security updates as needed

When you place a support call request to your personal support team is notified someone who knows your systems and can use our unique remote support technology to "drive" your computer or server from our help center. Often, we can resolve server configuration issues, e-mail hiccups, and security problems in minutes, and without the cost of an on-site visit.

For many of our customers we remotely apply server service packs and security updates after hours saving you down time and the cost of an after hours site visit.